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The Glass Lady Southampton

The Glass Lady Southampton

1 3 Reviews


Engravers in Southampton - Southampton City Centre
104A East Street, Southampton City Centre, Southampton, Hampshire, SO14 3HH
+44 (0) 23 8033 3200




The Glass Lady Southampton Reviews


For the past 10 years I have purchased numerous engraved items from the Glass Lady. In spite of cold detached service from the staff, I have chosen to give them my business, as the individual purchases have suited each occasion. However, increasingly I have found the staff to be unfriendly. Jenny has never acknowledged me as a returning customer. I moved from the area 8 years ago and yet, have driven the 120 miles return journey, buying on average 6 items per year. No more! The standard of the work has deteriorated. Jenny not only dismisses genuine feedback, but her work has become inferior. The whole point of buying individual engraved pieces from the Glass Lady is to obtain a quality personalise product you're pleased to give. When I'm given an item with engraving that is badly spaced and not aligned evenly, I expect it to be corrected. I didn't make the error, so why am I treated with hostility when I point it out.
There are many online businesses offering personalised items. Getting Personal, Etsy, Not on The High Street & Moonpig to mention a few. I will now give all my business to these remote, but efficient and customer service focussed companies.i suggest you consider doing the same and like me, not use The Glass Lady.  

Rating  1

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I completely agree with the above review! I have bought a lot of presents for family and friends from here and love the glassware but the staff are awful. I always come out of the shop feeling like I have been talked down too or I am a 'nuisance' if I can't make my decision what I want straight away. It doesn't matter how nice and polite, or friendly I try to be, I am always made to feel bad. It is like there is an instant dislike to me and it is being shown, particularly by the lady that runs the business. I know that I have been spoken about out the back of the shop too after I ordered because I heard the conversation. I thought it was just me and it was a personal thing but reading the above review maybe it is just the horrible atmosphere and the way they are with customers in general. The woman who runs the shop is very patronising and condescending and if you want a little time to think of what you would like engraved, she gets quite uppity! I have never ever came out of a shop before feeling like they made me feel and I really do not understand why? This is not a one off either! I wish there was another store in Southampton that does engraved glassware as I really begrudge spending my money in a shop where the owners make me feel so awful. If you find an alternative shop I recommend you use it rather than use this one.  

Rating  1

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I have used this company for a number of lovely products. The last purchase included 4 items. I believe all these items make great, quality presents.
However my concern is with the lack of genuine customer service from the staff, Jenny in particular.
There is never acknowledgement of returning, loyal customers.
She immediately bristles & shows her dislike when something is not to her customers satisfaction. When an order is agreed & paid for, is it not reasonable for the customer to highlight an error without fear of being made to feel uncomfortable.
I would like to continue buying from this business but would appreciate the experience being more pleasant. Thank you  

Rating  2

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