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Terrible! Please be aware the owners also own The Flat Agency, please AVOID as well. Did not pay landlord on time, and stopped paying him altogether - he is now owed over £2000. I (the tenant) have not got my deposit back. I'm promised that someone from "accounts" will call me - they never do. They never return calls, and when you do get through (I called 20 times a day for 3 days and only got through on day 4) you are fobbed off with "accounts aren't in today" but they'll take a message. Never respond to emails. Having read around, this is a repeated theme. Don't expect any deposits back or your rent paid to the landlord. A disgrace.

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