Do not go here unless you want to be cheated of money! I paid for 6 sessions of laser hair removal and phoned on the morning of one of my sessions to say that I could not make it, which at the time was fine and they happily rearranged. After my fifth laser appointment I was told it was my last session. I insisted that I had one more session and the lady explained that I lost one of my sessions (that I had already paid for) because I did not give 24 hours cancelation notice. I said that I had no choice but to rearrange because of personal reasons. I also advised that I was not told of the cancelation policy over the phone when I called to cancelled. She told me she would speak to her manager and call me back later that day. I did not receive a phone call back. I then phoned the following day and asked to speak to the manager, I was told I was speaking to the manager. When I asked for his name he told me that he did not know who he was speaking to so he would not give his name. Not the unprofessional manner I was expecting. I explained the situation and he told me in a very aggressive tone that he would not give me my sixth session because I had signed the document that contained small print of the cancellation policy. I explained that I was a loyal customer but he did not so much as apologise! I am appalled with the service, the way in which my query was dealt with and the way I was spoken to.
24-10-12
