After using this take away for many years, very annoyed tonight as part of our delivery order did not arrive - not noticing until paid, unpaked. IMMEDIATELY phoned to let them know and was told by the managet another curry would be sent sraight out. Hour later, still no curry. Phoned again and said as it was now too late and other food had gone cold, I wanted a full refund or my whole order again on another night. The manager passed the phone to another employee after a heated discussion of about ten mins. I then had to say the same thing over again who then asked me to hold and told this to the Manager who I heard in the background keep saying I was lying and that I should of called earlier and all she was willing to do was give me free prawn crakers with my curry on another time. After a good twenty mins on phone saying this was not good enough the guy on the phone swore down the phone "I don't know what to say, I'm s******* mydelf as both you employee and my manager are shouting at me" He then hung up.
27-10-12
