I completely agree with the above review! I have bought a lot of presents for family and friends from here and love the glassware but the staff are awful. I always come out of the shop feeling like I have been talked down too or I am a 'nuisance' if I can't make my decision what I want straight away. It doesn't matter how nice and polite, or friendly I try to be, I am always made to feel bad. It is like there is an instant dislike to me and it is being shown, particularly by the lady that runs the business. I know that I have been spoken about out the back of the shop too after I ordered because I heard the conversation. I thought it was just me and it was a personal thing but reading the above review maybe it is just the horrible atmosphere and the way they are with customers in general. The woman who runs the shop is very patronising and condescending and if you want a little time to think of what you would like engraved, she gets quite uppity! I have never ever came out of a shop before feeling like they made me feel and I really do not understand why? This is not a one off either! I wish there was another store in Southampton that does engraved glassware as I really begrudge spending my money in a shop where the owners make me feel so awful. If you find an alternative shop I recommend you use it rather than use this one.
13-10-16
